All returns must be confirmed and approved by e-mail before the items are shipped back to us.
Please e-mail all return requests to:
All resin and pipe liner kit sales are final.
You may return other unused, unopened merchandise within 30 days for a full refund, minus shipping and handling fees.
We will only refund shipping costs if the return is a result of our error.
In the case of defective merchandise, we will ship out a replacement once we have received and verified the defective merchandise.
All items under warranty will be either replaced or repaired at the discretion of Drain Rehab Solutions with our client satisfaction approach.
DRS ZIP-ZIP Flex Shaft Drain Cleaning Machines:
The DRS ZIP-ZIP reel, frame, and drill have a 1 year warranty from the date of purchase.
DRS ZIP-ZIP Flex Shaft Cables:
DRS ZIP-ZIP Flex Shaft Cables have a warranty of 90 days from purchase if deemed structurally or physically defective.